Damaged / Defective on Arrival (DOA)

If you received a damaged or defective product, please submit a email to admin@509tt.store within 48hrs.

Please note that if we do not have an exact replacement for your product you will be refunded via store credit.

Our Damaged on Arrival coverage does not extend to orders shipped via TTPOST Couriers. While we understand how disappointing this may be, we will do our best to package your items as securely as possible in an effort to avoid any damages. 

Warranty Replacements or Refunds

​Most products come with a Standard 30 Day Warranty. If in the unlikely situation your product becomes defective and is covered under warranty, please email admin@509tt.store

Warranty replacements can only be provided for eligible products within 30 Days of the date delivered unless otherwise stated. We cannot provide any warranty replacements or refunds for products that are not covered under warranty. See Warranty Exemptions & Notes below. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

• Breakage, damage or discoloration during trial or use, is solely the customer’s responsibility and is not covered by our warranties.
• Liquid Damage to any product is not covered by our warranties. Warranty is immediately rendered void on all products affected by liquid inclusive of waterproof / water-resistant products.
• All Warranties are immediately rendered void if the customer:
  • Flashes the firmware of a device or roots a device
  • Opens the body in an attempt to fix the device
  • Modifies, removes, customizes, or swaps parts of the product
  • Uses the device in a way that it was not originally intended for
  • Continues to use the item once a fault occurs causing more damage
• Products that are subject to wear and tear through repeated use due to their nature and intended usage, are exempt from our Standard 30 Day Warranty. Such products are covered only under 48hr DOA instances where the product does not work or is damaged out of the box. It is the customer’s responsibility to inspect the product carefully upon arrival. Such products include but are not limited to spare parts, drones, wheels, toys, mobile accessories, clothing, cable accessories, auto accessories, wearable technology, jewellery etc.
• Any products that are won, redeemed or received as part of an activity or competition or any of our promotional channels are exempt from any warranty claim

Non-returnable items:

• Gift cards
• Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your bank account or original method of payment, within a certain amount of days.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@509tt.store

Shipping returns

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us at admin@509tt.store for questions related to refunds and returns.